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What are the dos and don’ts for writing customer care emails?
Whether you’re in your first customer service job or you’ve managed a team for years: at some point, you’ve probably faced that question.
While each team will need to find their own way to express their brand’s personality and add the human touch, some turns of phrase will always hurt your message.
Read on to find out why, and what to write so your customers feel that you care.
And if you’d like the least help finding the right words to write to your customers, we’d love to hear from you.
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Look at what follows. Would you write it if you didn’t want the customer to take note?
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Find your own way to offer help to the customer. For example…
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It’s always a good idea to give those contact details in bold type.
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If you want to show off your eco credentials, add something specific that you do.
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This sentence usually forms part of a note stating the company isn’t liable if there’s a virus. Here are some less alarming versions: