The Scratch Post
A blog designed to help you make more impact… and fall in love with culture change copy, whipped up from scratch.
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Creating Welcome Emails that Engage Subscribers for the Long Term: The Definitive Guide
You probably know about the power of email marketing to boost your sales, inspire people to take action, and build relationships. And yet, many businesses send Welcome emails that say little more than “thanks for signing up — please whitelist our email address”. With...
Creating Welcome Emails that Engage Subscribers for the Long Term: The Definitive Guide
You probably know about the power of email marketing to boost your sales, inspire people to take action, and build relationships.
And yet, many businesses send Welcome emails that say little more than “thanks for signing up — please whitelist our email address”.
With Welcome emails getting 86% higher open rates than other newsletter emails, that’s a tragic loss of a brilliant opportunity to leave a strong first impression and engage readers from the get-go.
So in this definitive guide, we’ve assembled 39 tips and techniques that will help you make your Thank-You email count.
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Making an Action Plan for Better Customer Care Responses: A Case Study
The customer care leadership team of this multinational company was concerned about the quality of written responses going out to customers. They had seen samples with poor spelling and grammar and worried those samples might be representative.
Find out how we approached the project, and how we worked together with the client to improve their customer care replies.
Case Study: How to Write a High-Converting Newsletter Signup Page
This newsletter signup page Sabine wrote and designed for multi award-winning social entrepreneur and mentor Nyasha Gwatidzo achieved a whopping 60% conversion rate.
While a conversion rate of 60% is certainly not a typical result, the steps Sabine took to create this high-converting landing page are still a great guide to writing websites that convert well.
Welcome Email Clinic #4: Ethical Brand Marketing — Painting a Better Future for Social Entrepreneurs
Welcome emails often have the highest open rate of any newsletter email.
That’s great — but of course we want all our emails to be read and enjoyed equally. After all, we’ve got important things to say, and we want to add value for our subscribers.
So what can you do to increase engagement beyond email number one?
Ethical Brand Marketing show how you can use your thank-you email to future pace good outcomes for your new readers.
Dive into this email clinic to learn how you can do it, too.
Welcome Email Clinic #3: Boho Homes London — Telling the Story Behind the Products
Many social enterprises have a compelling story to tell.
Email is one of the best ways to tell it — and win the hearts of your subscribers.
But the big traditional brands out there model email newsletters that are all about pictures, logos and discount codes.
How can purpose-driven companies stand out from the crowd and engage their readers?
Welcome Email Clinic #2: Coromandel Coast — Creating a Seamless Sign-Up Experience
Coromandel Coast is a UK-based specialty coffee brand with a sustainable twist. Named after the region where the coffee is grown, the company specialises in shade-grown Indian coffee that protects wildlife and gives coffee farmers a more sustainable income.
In this email clinic, we take a look at the end-to-end experience of signing up to an email newsletter. We’ll look at the difference between building a community vs. building a list, and how brand values shape voice and tone.
7 common misunderstandings in multicultural customer care (and how to fix them)
Brexit, "Make America Great Again", Narendra Modi's Davos speech about globalisation losing its lustre: those things can't fool us into thinking that globalisation is over. Every business now sells to a multicultural, multilingual audience. In this article, we'll look at 7 common conundrums that can get in the way of building rapport with customers who speak a different language, or who live in a different culture — and how to solve them.
Hiring a trainer? 13 things to look out for before you sign on the dotted line
Corporate training is a huge industry. In the UK alone, there are thousands of training providers helping businesses improve the skills of their staff. Add overseas providers into the mix, and finding an external trainer worth their salt becomes a massive task.
This 13-point checklist is designed to help you quickly assess trainers — and find someone who's able to make a real difference in the training room.
Email Clinic #1: Ethical Hour — Making Newsletter Subscribers Feel Good About Signing Up
Starting a series of posts in which we take a close look at one specific email — putting a positive spin on “copy teardowns”. About these Email Clinics Copy “tear-downs” are having a bit of moment on the internet. For years, we’ve resisted the urge to take part in this movement — even though we […]
Do the words you use “have your BACK”?
Words can make it or break it — in life and in business. From not-quite-convincing declarations of love to inadverturtledly cringeworthy product packaging: Valentine’s Day is always a good reminder that it’s worth spending some thought on how you want to come across, and what words you want to use. Sweet tortoise! Probably the most […]
How to Generate Business Insights from Online Reviews
Knowing your customers is the single most important business superpower.
And still, many brands are satisfied doing a bit of market research and running a few focus groups — essentially, collecting a bunch of opinions.
But to really get under the skin of your customers, you need to be able to read the values that are expressed in those opinions.
That’s what this article is all about.
How to Optimise a Brand to Reach New Audiences — A Case Study
After a year of building insurance startup With Jack, it was time to optimise the brand message. Ashley, With Jack's founder and director, came to us because the existing website did a good job of conveying the brand ethos — but it didn't tell creatives why they should sign up.
Read this case study to learn more about this in-depth conversion copy project to find the messaging that would help grow the brand.
How to Plan and Write a Sales Email Sequence for the Holidays — A Case Study
“Help!”
Ah, the familiar cry from a brand paying too much per sale from their digital ads.
It’s also the subject line of an email that landed in our inbox last year.
To save time and advertising funds, Sabine recommended a well-planned email campaign and website optimisation project. The sales email sequence she planned and wrote for this client more than doubled their open and click-through rates.
This case study will walk you through the process and results.
Creating Welcome Emails that Engage Subscribers for the Long Term: The Definitive Guide
You probably know about the power of email marketing to boost your sales, inspire people to take action, and build relationships.
And yet, many businesses send Welcome emails that say little more than “thanks for signing up — please whitelist our email address”.
With Welcome emails getting 86% higher open rates than other newsletter emails, that’s a tragic loss of a brilliant opportunity to leave a strong first impression and engage readers from the get-go.
So in this definitive guide, we've assembled 39 tips and techniques that will help you make your Thank-You email count.