Know
Live
SHARE
Your Message.

Communications consultancy & agency for inclusive brands

From brand positioning to performance marketing, from your internal culture to customer service, we embed accessible, people-focused communication in your organisation. And make the whole process effortless (some would say: inclusive) for you.

Status quo-defying brands engage us to create comms that resonate

OnClient EarthFastnedFair Wear FoundationErasmus School of Philosophy, Erasmus University RotterdamSkyMendixUXinsightRenee LertzmanDutch HarvestSupport DrivenBrand The Change
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The secret of high conversion rates? Evidence & Relational Labour.

Conversions, retention, attracting and keeping talent: It's all about connecting with people.

All people. With their full spectrum of needs, desires and experiences.

That takes the opposite of spin. And it cannot be outsourced to AI.

It takes our full humanity: courage, clarity, commitment. And a lot of listening.

Because brands that are not prepared to learn from their audience don’t deserve to hog the mic.

Like therapy for your business (couch optional)

That’s how one of our clients described our Know – Live – Share process. A communications consultancy approach we’ve refined over 10+ years, with 100+ brands to ensure repeatable results.

So your brand gets just what the doctor ordered, we’ll pick and mix from our broad range of expertise:

Know
Brand Strategy

  • Intention Stack: Mission, Vision, Values, Principles
  • Jobs to Be Done research
  • Voice of Customer research
  • Positioning & Messaging
  • Corporate Identity
  • Brand Tone of Voice

Live
Culture

  • Workplace culture evolution
  • Building a DEI literate culture
  • Accessible practices, spaces & tools
  • Collaboration without silos (we call this Functional Integrity)
  • Experimentation culture
  • Team-wide strategic literacy

Discover what we can do for you


CEOs, Marketing Leaders and Heads of Brand rely on From Scratch for evidence-informed advice

Holistic, accessible, inclusive

The know-how for excellent marketing localisation. An eye for keeping the entire user journey consistent. Accessibility and inclusion at the heart of all work. Plus, you’ll learn absolutely loads while working together.

If that’s the kind of agency you’re looking for, I recommend From Scratch Communications. Period.

On
Katinka Oppeck
Senior Specialist Copy EMEA, On
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For Young Padawans, Ancient Ones and every brand in between

Tech start-ups, NGOs, innovative consumer products:

Many brands contact us because they need to sell their idea first — the product or service second.

They know something in their copy is not resonating. And they’re unsure how to fix it.

Or they’d like to close more leads – but get ghosted far too often.

If you feel a bit lost and confused with your comms, we’re here to guide you to clarity.

Explore how we can help you do the same:

Turning heads in forward-thinking brand habitats such as…

Entrepreneur EuropeLogo for The TelegraphChange CreatorLyssna blogCrazy Egg