Terms & Conditions Online Shop

Introduction

We see ourselves as your partner, here to support your business needs and goals. To help us do that, it’s best to have a few simple things written down so that both parties know what’s what, who should do what, and what happens if stuff goes wrong. If anything’s unclear, ask us. We’ll be happy to clarify. By placing your order, you also accept these terms. Any electronic signatures count as originals for all purposes. Just like a parking ticket, you can’t transfer this contract to anyone else without our permission. This contract stays in place and need not be renewed. Although the language is simple, the intentions are serious, and this contract is a legal document under exclusive jurisdiction of the Dutch courts.

What do we both agree to do?

As our client, you agree:

  • You have the power to enter into this contract on behalf of your organisation.
  • To provide us with everything we need to complete the work, when we need it, in the format we ask for.
  • To review our work, provide feedback and sign-off within agreed timescales.
  • To pay for our work.

As the service provider, we agree:

  • We have the experience and ability to do what we’ve agreed with you.
  • We’ll work in a professional and timely manner.
  • We’ll respect the confidentiality of any information you give us. (Please also see our Privacy Notice.)

1. Service & Payment.

You’re buying a service exactly as described on the product page of our online shop, taking the extra information into account that you give us when you fill in your briefing form.

1.1 Impact Days.

  • You’re hiring us to complete a defined scope of work on a specific calendar date. You either booked that date when adding your Impact Day to the cart or in an email conversation before/after your purchase.
  • You will receive the link to a briefing form in the order confirmation email. We can only carry out the work once this briefing has been filled in and submitted to us.
  • Your Impact Day is blocked in our diary once we have received payment.
  • Please be aware that we may not be able to complete every desired deliverable on a single Impact Day. The exact scope of work will be agreed during our briefing call at the start of your Impact Day.
  • We’ll create text for you in Microsoft Word, Apple Pages or Dropbox Paper (your choice).
  • If you’ve booked your Impact Day for training delivery, we will agree the details of the day ahead of time. Development of training and the training session itself can’t take place on the same day.
  • Changes and revisions: Most clients need us to make some changes to the work we do for them. That’s fine. However, on Impact Days, all rewriting and editing has to take place during the day you booked. For the purposes of a Writing Day, the day ends 7 hours after we start our briefing call.

1.2 Copy Coaching.

  • We’ll hold a copy coaching session (30–45 minutes) about one piece of writing or to clarify a specifc question — such as your voice & tone, content strategy, etc., as described on the product page.
  • The coaching takes place on a specific calendar date and at a specific time. You either booked that date and time when adding your coaching session to the cart or in an email conversation before/after your purchase.
  • We reserve the right to move the session to another date or time that works for both you parties. You have the same right to move the session.
  • Before your session, we will ask you to accept our coaching agreement. This is not a legal document! It’s designed to help you get the most out of the session. We will also ask you to complete homework and send it to us at least 48 hours before your session.
  • At the start of the coaching session, we will discuss your aims and desired outcomes for each session.
  • Unless agreed otherwise, we’ll email you within 24 hours after the session to share the coaching notes, along with a suggested draft of any piece(s) we discussed and worked on during your session.
  • If you’d like changes or further tweaks, that’s fine — it’s just that we’ll quote the cost for those separately.

1.3 Web and Email Conversion Copy Audits.

  • You will receive the link to a briefing form in the order confirmation email. We can only carry out the work once this briefing has been filled in and submitted to us.
  • We’ll annotate your website or emails using an online tool that is free for you to access. Registering for the service is not required.
  • We’ll record an audit summary video walking you through the main findings. These videos vary in length, but are at least 8 minutes long. You can access the video via a private link. Registering for the video platform is not required but you may be asked for a password.
  • We’ll create text for you in Microsoft Word, Apple Pages or Dropbox Paper (your choice).
  • Once the audit is paid in full, you’re free to share the results of the audit — including the links to your annotated website/email the video and the copy we wrote — with other members of your team.
  • As part of the audit, you’re entitled to one 30-minute Q&A call. The exact date and time will be agreed via email. There is no need to put any audit results into practice before that call. You may bring team members along to the call. We reserve the right to move the call to another date or time that works for both you parties. You have the same right to move the call.
  • If you’d like changes or further advice after the Q&A call or the audit, that’s fine — it’s just that we’ll quote the cost for those separately.
  • This bit’s important. Don’t make any changes to the website or emails to be audited during the audit timeframe. It is best for both sides if we don’t start work until any planned changes have been completed. The main circumstances in which this situation is likely to occur are if you:
    • Decide to redesign the structure of your website or the layout of the pages themselves. For instance, changing the site map or adding extra pages.
    • Substantially alter the positioning, features or selling points of the products or services the text describes.

1.4 Web and Email Conversion Copy Audits.

We’ll start work as soon as possible after you’ve placed your order and will usually send you the completed first draft(s) within 5 working days, unless we agree otherwise. If we need any more information before we can complete the work, we’ll be in touch.

1.5 Payment.

Payment is due in advance of work starting. We accept payment by credit card (VISA or Mastercard), iDEAL (Netherlands only) and bank transfer via SOFORT Überweisung (Germany only).

1.6 Cancelling.

We can cancel services for a full refund in the following way — and so can you — by sending an email or letter (personal delivery or signed for) to the other party:
  • Impact Days and Copy Coaching can be cancelled up to one week before the booked date
  • Website and Email Conversion Copy Audits can be cancelled within 12 hours of booking the service. This is because we usually get to work on these audits straightaway.
The timing of when the cancellation is received can be very important. To avoid confusion, a cancellation is considered received:
  1. immediately if delivered personally;
  2. on acknowledgement of receipt if sent by email
  3. as indicated by the date on the signed receipt if delivered by mail (signed for).
The following sections of this agreement don’t end even after the service has been completed or cancelled: Introduction (What we both agree to do — confidentiality); 3 (Legal stuff)

1.7 Additional Cancellation Right.

We may terminate this contract on written notice to you if you are in material breach of any of the terms of this contract. For example, if your payment falls through, you don’t book a specific date and time for your Copy Coaching/Impact Day or fail to send us a filled-in briefing form. Before we terminate the contract, we will notify you by email and ask that you remedy the points that constitute a material breach within 7 days after receiving the email. If after 7 days, those points have not been addressed in full, we will terminate the service and refund you 90% of the purchase value to cover our fees and expenses.

2. Copyright

2.1 Permission to use material.

We’ll do our best to ensure all facts and statements in our work are true and that it doesn’t infringe upon any copyright or other right of a third party. You guarantee to us that any elements of text, graphics, photos, designs, trademarks, or other artwork that you provide us for inclusion in the work are either owned by your good self, or that you have permission to use them. When you provide text, images or other artwork to us, you agree to indemnify us from any claim by a third party that we’re using their intellectual property. We guarantee that all elements of the work we deliver to you are either owned by us or we’ve obtained permission to provide them to you. When we provide text, images or other artwork to you, we agree to indemnify you from any claim by a third party that you’re using their intellectual property.

2.2 Copyright transfer.

Provided you’ve paid for the work and that the service hasn’t been cancelled, we’ll assign all intellectual property rights to you as follows: You’ll own the copy we write for you, any bespoke insights or advice as contained in the documents we supply as part of the service, plus any visual elements that we create for it. We’ll give you the files and you should keep them somewhere safe as we’re not required to keep a copy. You own all intellectual property rights of text, images, specifications and data you provided, unless someone else owns them. We’ll own any intellectual property rights we’ve developed prior to, or developed separately from this project and not paid for by you. We’ll own the unique combination of these elements that constitutes a complete service design or text, and we’ll license its use to you, exclusively and in perpetuity for this piece of work only, unless we agree otherwise.

2.3 Displaying our work.

We love to show off our work, so we reserve the right to display all aspects of our creative work, including sketches, work-in-progress and the completed project on our portfolio and in articles on websites, in magazine articles and in books.

3. Legal Stuff

We’ll carry out our work in accordance with good industry practice and at the standard expected from suitably qualified persons with relevant experience.

That said, we can’t guarantee that our work will be error-free and so we can’t be liable to you or any third-party for damages, including lost profits, lost savings or other incidental, consequential or special damages, even if you’ve advised us of them.

Your liability to us will also be limited to the amount of fees payable under this contract and you won’t be liable to us or any third-party for damages, including lost profits, lost savings or other incidental, consequential or special damages, even if we’ve advised you of them.

If any provision of this agreement shall be unlawful, void, or for any reason unenforceable, then that provision shall be deemed severable from this agreement and shall not affect the validity and enforceability of any remaining provisions.

Phew. Let’s get started and do some great work together!