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How to make your company LGBTQQIA+ friendly and inclusive

by Sabine Harnau | Nov 12, 2020 | Change, Copywriting, Culture, Culture Change

A friendly bilingual designer recently forwarded us a media request entitled “What can businesses do to be LGBT friendly?”. She knows the queer community is close to our hearts, so it was a thoughtful message. But to submit our response, we’d have...

7 common misunderstandings in multicultural customer care (and how to fix them)

by Sabine Harnau | Apr 30, 2020 | Culture, Customer Care, Multicultural Communication

Brexit, “Make America Great Again”, Narendra Modi’s 2018 Davos speech about globalisation losing its lustre: those things can’t fool us. In the 21st-century market place, every business now sells to a multicultural, multilingual audience —...

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